Printing & Promotional
1011 Westmount Ave., Innisfil ON L9S 1T6
requirements may not be as stringent for some items, depending on the
size & method of reproduction required. We will tell you exactly
what is needed to produce your job).
Artwork produced by us, is charged at $80.00 per hour. If you are sending us your artwork, Electronic artwork is
encouraged. Corel draw files are preferred. Files should contain
vectored images not bitmaps. We must be able to manipulate the image so
that we can vary line thickness' to suit the production process to be
used. All Text should be converted to curves. We accept uncompressed 'vectored' files with the
following extensions: .cdr, .ai, or .wmf (.cdr version 4-14/ .ai Uncompressed illustrator /
uncompressed .tif files at 300 dpi or more are the 'only' bitmap files
accepted, and these 'may' incur artwork charges if they must be
vectorized for the product ordered. .doc files or .jpg's or bitmap .eps files are NOT acceptable artwork, and
we can't use them for production. but
a .jpg 'may' be used for general artwork or product reference only.
Customer supplied artwork for all but full colour products, must be
"camera ready", showing all raised, printed, or engraved areas as solid
black (CMY[K] Black). Black and white artwork must be sharp with no
rough edges. Faxed artwork or any emailed bitmap less than 300 dpi (dots per
inch or pixels per inch), 8 bit Grey Scale, is not camera ready.
Your full colour files must be CMYK process colours, and meet the following minimum standards. 'photographic' full colour file
must be saved as a 300 dpi(minimum) .tif format (please .zip it)
all other colour files must be 'vector' files in one of the formats and
versions from above. All 'spot' colours must be general CMYK process or
pantone process (please supply numbers), NOT spot pantone. Full colour
files 'should' be accompanied by a hard copy proof, or we can not
guarantee there will not be a colour shift from RGB to CMYK.. Also
please note, that if your product requires a 'spot' colour, some
pantone colours are 'spot' colours only, and can not be reproduced by
either video (RGB) or process printing i.e. your ink jet printer (CMYK)
We will will assume that when you specify a PMS number, you are
familiar with the 'true colour' of that mix. Also Please note that 4
Colour 'Process Printing' May NOT reproduce your Pantone Colours
Correctly, so there is no Guarantee of a PMS colour Match using Process
Colours. A HARD COPY of your full colour artwork, must be supplied with your order.
that exceeds 10 megabytes in size may be rejected by our servers, and
we will not even know you sent it.. Please .ZIP all large files
Artwork that does not meet
these requirements will require art charges at $80.00 per hour, $20.00
Minimum. All artwork will be faxed or emailed for final approval prior
A signed copy or authorization email from the usual
contact person must be returned prior to production processes
beginning. A press proof is available for an extra charge. please
inquire as to cost, if you require one. Delivery dates will be adjusted
based on late receipt of
signed confirmation to proceed.
Any cancellations of an order will be subject to costs incurred to date.
Colour match for enamelling will be visual "as close as possible" to
samples provided or PMS, or Pantone number supplied. Additional charges will occur for
custom colour mixing.
orders requiring artwork and approval require 1-4 weeks depending on
the product. Re-orders not requiring new artwork, molds, or dies
require less time, depending on the product. Rush service is available
on most products. Additional time may be required for enamelling. For
Laser engraved, or printed items, for 'local' customers, there
is a 'fixed' rush charge of $20.00, which 'may' be refundable if the
item is picked up on time. I.E. 'when' the customer requested it to be
ready. If 'we' are asked to rush on your behalf, we expect 'you' to
pick it up on time, or pay the rush charge -- Its only fair!! --
The words "Oh damn! I forgot" will NOT save you the $20.00
All dies, tools, molds, film, artwork produced by us, etc., are proprietary and are for the exclusive use
of the original customer. All dies, tools, etc. are kept for five years. After five years
dies, molds, artwork, etc. deemed "inactive" may be destroyed.
ETCHING AND/OR ENGRAVING
text required for engraving must be clearly typed and submitted by
email. We do not accept engraving, personalization, or inscription
information over the telephone, nor do we accept 'hand written'
information. We prefer to receive text via email. This allows us to cut
and paste your exact text, directly into our software for sizing and
font manipulation. Faxed text that must be hand keyed by us, 'may' be
subject to artwork charges.
Cast metal Items are available in fine pewter and base metal electroplated in
antique brass, antique silver and antique copper finishes as well as gold, nickel, and
rhodium plated. Gold tone and silver tone refer only to the colour of the crest or
inscription plates not the substrate. Solid brass and brass, solid walnut and walnut are
deemed to be the same. Walnut finish, ebony finish etc. refer to the shade or stains not
the type of wood. For example, it may be oak, maple, mahogany, cherry or ash with a walnut
stain or a veneered or foiled wood.
LESS THAN MINIMUM ORDER
Orders for less than minimum are available in some cases. Please contact us for a quotation.
OVERRUNS AND UNDER RUNS
try to ship exact quantities, but due to production processes this is
not always possible. In accordance with industry practice, on large
runs a 5% over or under production run constitutes completion of an
order, and is charged accordingly.
quoted on the website are current, but subject to change without
notice. Prices do not include applicable Canadian taxes (HST or GST),
which will be added, unless we are shipping out of the country. Prices
do not include shipping cost, or artwork, molds, dies, models, special tooling etc.
necessary for production of custom products except where noted. Prices are based on 2D
designs. For 3D designs, call for quotation, prices are subject to change. Prices include
engraving (where indicated), lettering, plating, painting, medallions and crests etc.
suitable to the item.
PRE PRODUCTION SAMPLES -PROTOTYPES
and production samples are available, but will incur the same standard
set-up charges as a full production order. The costs for any molds,
tools artwork or fixtures in the production of the samples will be
deducted from the final order, providing no changes are required
are accepted for 'stock' items, and a 20% restocking charge will apply.
Custom products are NOT returnable. All custom product designs are
pre-approved by the customer before production begins, and are not
returnable unless there is an obvious defect that will hinder the final
use or performance of the item. In which case, the defective product(s)
will be replaced as quickly as possible.
RIGHTS TO PROMOTION
We reserve the right to use any products in our promotional materials or displays
unless otherwise informed in writing at the time of the order. All logos, designs,
insignia, trademarks, etc., are shown for illustration
purposes only and are not for resale, nor are they to be construed as product or brand
endorsement by or for the trademark owner.
goods will be shipped by the most economical method possible,
given the time restraints etc., usually via expedited
parcel post. Please provide full shipping addresses, P.O. boxes are not
acceptable unless the item/invoice has been pre-paid via Money Order,
Cash, or Email Interac. In the case of goods damaged in transit, it is
responsibility of the customer to contact us, and we will make a claim with the carrier.
All Custom Work is Pre-paid in full.
If on the rare occasion we do allow you to pay on pickup, non
pickup/nonpayment will incur a 40% 3rd party collection fee, as well
as accumulating interest charges of 1.5% per mo. (18% per Annum) NO EXCEPTIONS
TRADEMARK, COPYRIGHTS, PATENTS AND REGISTRATION MARKS
We assume clients are authorized to use the Trademark, copyrights, registration
marks, etc., presented to us for reproduction. We assume no liability in copyright,
trademark or patent disputes. The Customer agrees to assume all liability resulting from
any actions or demands brought against us in trademark, copyright, registration marks,
patent infringements or disputes. There are also many
common logos and other copyrighted designs that we will not reproduce without written permission from the copyright owner.
The actual sizes of products pictured may be larger or smaller
than illustrated. The measurements given are approximate, and slight variations are
normal. Depending on the manufacturing process, some products will show slight
imperfections that are inherent in natural products such as wood, stone and leather. Many
items are individually cast and hand crafted to reflect the individual workmanship that is
the hallmark of each item. Colours and finishes can vary slightly from lot to lot in
vinyl's, leathers, woods, plating etc. Occasionally a product may vary slightly in
appearance from picture. This may be due to changes in component suppliers,
availability of components or manufacturing technique and does not alter the overall